![]() No support again and the usual restrictions.Īutodesk give access to every single one of their products for 3-years (the typical length of a degree course). Students can download a free version that is licensed for 1-year at which point it has to be renewed. Now it is and decision that is bewildering. Up until a year ago the paid student version was not watermarked. If a student has an issue with a download or licensing issues we fire of an email and then wait and wait and wait.Īutodesk provide support via email to educators (in reality its not great) I would say again - we are still paying but not getting any recognition for this and no help at all. ![]() ![]() Only through my own persistance that they finally cracked and helped me. I spent over 2-months back and forth to our main supplier to get help on installation it was laughable. In the pecking order its service select, everyone else then education. We have nowhere to go for support and when new software is available we get it after everyone else. Why would you just take features out is beyond me. It took several months and a lot of help from Jim just to get export to Collada. If a student asks me how to do this I have no idea as I do not have access. We get a cut down version of our software. I think its worth stating that at the outset. In other words we are also paying customers. Without going into too much detail we have over 70 seats at a cost in excess of £200 per seat per year. I appreciate that non-education users pay several thousand but we still have to pay. The best way I can explain this is by referencing Autodesk (I am not a fan btw). Its not about the software its about the way we are treated. Its not meant that way and indeed the last two updates 15 & 16 have been very good indeed. I hope this post does not come across as too much of a complaint.
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